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Portal Home > Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Folder Billing (6)
A collection of common billing questions. If you do not find the answer you are looking for, please create a Billing Contact Request.
Folder Pre Sales Questions (6)
This is a collection of common questions we have received during pre sales discussions, if you have additional questions, please create a Sales Contact Request.

Most Popular Articles

Article Do we provide Internet?
HotSpot Agency does not provide internet connections. Each client is responsible for providing internet for customers to browse online.
Views: 1081
Article Will we run cabling during installation?
Many times when a business wants to create a mesh network of HotSpots to increase coverage, there will be a need to run Cat6e Cabling. We currently...
Views: 1074
Article How do I cancel my service?
There are a few steps to cancel your service:1. Go to and navigate to "My Products & Services"2....
Views: 1024
Article Do you offer free trials?
We do not currently offer a free trial, but we do offer a 30 Day Money Back Guarantee. If you are not satisfied with our service, you can contact...
Views: 989
Article How long before I will be set up and running?
On Site installation can take up to 2 weeks based on location and tech availability. During the time leading up to your installation, your account...
Views: 933

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